Return & Refund Policy

At Aparatus Pastime, we want every order to reach you safely and as expected. This Return & Refund Policy explains when an order can be cancelled, what happens to delivery charges, and what you can do if a product arrives damaged. Please read it carefully before placing an order.

1. Order Cancellation

You can cancel your order within twenty-four hours after it is booked, or before the order is supplied, whichever comes first. Once the order has been dispatched and supplied, it can no longer be cancelled.

- Cancellation is allowed within 24 hours of booking the order.
- Cancellation is also allowed any time before the order is supplied.
- To cancel, contact our support team as early as possible with your order details.

2. Delivery Charges

If the product is already out for delivery, the delivery charges are non-refundable. This is because the shipping service has already been provided for your order.

3. No Cancellation After Delivery

Once the order has been delivered to you, it cannot be cancelled. Please check your order details, product, quantity and delivery address carefully before confirming your purchase.

4. Return, Replacement and Full Refund

If the product is found damaged at the time of delivery, you are eligible for any of the following:

- Return of the damaged product
- Replacement of the product
- Full refund of the amount paid

We will review your request and help you with the option that suits you best.

5. Open Box Inspection

We provide open box inspection on delivery. We recommend that you open and check the package in front of the delivery person at the time of delivery. If you find any damage, please report it immediately so we can act on your return, replacement or refund request without delay.

6. How to Report a Damaged Product

If your product arrives damaged, please follow these steps:

1. Do not accept the package without checking it, and use the open box inspection facility.
2. Inform our support team about the damage at the time of delivery.
3. Share your order number and clear photos of the damaged product and its packaging, if asked.
4. Choose return, replacement or full refund, and we will guide you through the next steps.

7. Need Help?

If you have any questions about cancellations, returns, replacements or refunds, please reach out to us through the Contact Us page. Our team will be happy to help you.