FREQUENTLY ASKED QUESTIONS

Browse our sports goods and curated toys catalog. Click 'Add to Cart' or 'Buy Now'. Once in your cart, proceed to our secure checkout, enter your delivery address, choose your preferred payment method, and confirm your order instantly.

Yes! You can cancel or modify your order within 2 hours of placement directly from your Account Dashboard under 'My Orders', or by contacting our 24/7 customer care team on WhatsApp before the shipment is dispatched.

Immediately upon order confirmation, an itemized tax invoice and dispatch summary will be sent to your registered email address and WhatsApp/SMS. You can also download official PDF invoices anytime from your account.

Standard express delivery takes 3–5 business days across major metro cities and 4–7 business days for regional pin codes. All orders are packed in heavy-duty tamper-proof boxes.

You can track your order using our interactive 'Track Order' tool by entering your Order ID (e.g. AP-2026-89421) or phone number, or by viewing the real-time timeline in your Customer Dashboard.

Yes! All orders over ₹999 qualify for 100% Free Standard Express Delivery across India. For orders below ₹999, a nominal delivery fee of ₹49 is applied.

We accept all major secure payment channels including UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, MasterCard, RuPay, Amex), Net Banking across 50+ banks, and Cash on Delivery (COD) for eligible pincodes.

All transactions are protected by bank-grade 256-bit SSL encryption through RBI-compliant, PCI-DSS Level 1 certified gateways. We never store your CVV or card PINs.

We offer a hassle-free 7-day replacement for damaged, defective, or incorrect items. Products must be in their original condition with tags and packaging intact.

Go to Account > My Orders, select the order item, and click 'Request Replacement'. Our courier partner will schedule a convenient doorstep pickup within 24–48 hours.

Once the item is inspected at our fulfillment facility, refunds are initiated immediately and credited back to your original payment method or UPI within 3–5 business days.

Yes. Every single toy and sports product adheres to strict BIS (Bureau of Indian Standards), EN71, and ASTM standards. We use non-toxic, BPA-free materials, smooth rounded splinter-free woods, and food-grade child-safe paints.

Our junior and training cricket bats are handcrafted from selected Grade Kashmir Willow, pre-knocked with reinforced toe guards and chevron shock-absorbing grips.

Sign in to your Aparatus account, go to 'Addresses' or 'Personal Profile', and update your preferred delivery addresses and phone numbers anytime.

Our customer support team is available Monday to Saturday, 9:00 AM – 7:00 PM IST via WhatsApp (+91 98765 43210) or email at support@aparatus.com.